Our system generates an order confirmation when you place an order. It will then generate a shipping confirmation once your package begins to actually track. Many companies send tracking information as soon as a label is printed, leaving you trying to track a package that hasn't even been boxed by them yet. When you receive a tracking number from us, you know it's already on the way to you.
The majority of our orders are shipped via USPS. With our experience of shipping tens of thousands of packages, USPS historically is the most reliable form of shipping in the United States. However, we only ship using their Priority Mail option since it includes some basic insurance and faster ship times.
We also offer UPS shipping options as well, but these may take an extra day to process due to us having to schedule a pickup the following business day in some cases. Our rates for UPS are favorable and close to that of our primary method of shipping (USPS).
We typically ship all orders the following business day after they are placed. Due to variances in pick up times by carriers, we cannot promise same day shipping. We only ship Monday through Friday, so orders placed on Friday, Saturday, & Sunday are typically shipped on Mondays. If USPS is closed for a holiday, we do not ship on that day.
The time packages take to arrive once in transit depends on the shipping method, as well as any delays the carrier may have. On average, packages times in transit when shipped to USA addresses are as follows:
We are no longer offering an option for Free Shipping due to price increases for shipping, as well as reliability issues with cheaper shipping options. We've chosen the best shipping options given the average cost of our products, as well as negotiated the best rates possible for our customers.
If your package is "returned to sender" due to an incorrect address entered during checkout, we will reship the package for you at your additional expense...even if your package originally qualified for free shipping. We are not responsible for mis-addressed mail on your order if we used the address provided by you at checkout.
We will not change a shipping address for you after an order is placed due to fraud risks. If you want to change your shipping address after an order is placed, we will cancel your order and allow you to create a new order on the site for the same items using the new address.
International orders are sometimes taxed by the importing nation (ie. your country) before deliveries are made. We do not collect or pay these taxes on your behalf, you will need to pay them to the carrier in your country when the items are delivered to you. In many cases, you will have to pick the package up at a local post in order to pay those taxes. We do not know what countries collect this tax, if applicable, or how much those fees are.
Each package we ship that requires a customs form has the correct information attached to those forms. We will not change cost amounts on these forms in order to help you avoid paying fees or taxes. It is illegal for us to do so.
We ship to military APO's. Our rule is that if the USPS recognizes an address as an official US Military mail service, we ship there.
Should you request that a carrier redirect a package to a location other than the address we shipped to, as printed on our label, we are not responsible for the delivery of that package.
We DO NOT ship to mail forwarding services that re-ship packages out of the country or that offer "box" services for customer pickup. Any orders that appear to be addressed to a known Package Forwarding Service will be cancelled and not shipped. If an order is shipped to such a location, we are not responsible for lost packages to those addresses.
Packages that are confirmed as lost by the carrier are looked at and handled on a case by case basis. We may choose to replace the items, refund the order, or deny the claim...depending on the circumstances of the loss.
It is extremely rare that a package we ship gets lost in transit. There are typically 4 types of "lost packages" we see with USPS: